For continuity of care please request your regular GP when making an appointment.
Our doctors will do their best to stay on time, but they may run late due to complicated cases or sick patients so we ask for your patience and understanding if they are late for your scheduled appointment. If you require a longer appointment (multiple issues or complex problem) please advise reception staff when booking.You are welcome to ring ahead to discuss if they are on time.
We will always fit in urgent cases or sick kids. Please let reception staff know it is urgent when calling to book appointment.
You can book your appointment via phone or an online booking system called Appointuit. This can be downloaded on your computer , iPad/tablet, smartphone or Android phone.
If you are a New Patient to the practice, please arrive 10minutes before your scheduled appointment to fill out the relevant paperwork. You may wish to download and complete this New Patient Information Form and hand it to reception on arrival or alternatively fill it out and email to the practice you are visiting.
We are open Monday – Friday 8-6pm and Saturdays 8-1pm.
Please allow at least 2 days for Pathology and Radiology results to be processed and checked by your Doctor.
It is our practice policy that all test results that are not normal are followed up with a scheduled appointment with your GP. Our staff will contact you to book the appointment depending on the urgency of the result.
REPEAT SCRIPTS AND REFERRALS
All requests for repeat scripts or ongoing referrals will require an appointment with your GP.
For continuity of care, we ask that you book an appointment with your usual GP for your Referral.
ALL THE DOCTORS BULK BILL ALL PATIENTS with a valid Medicare card.
Overseas visitors or patients who do not hold a valid Medicare Card will be charged the following:
Standard Consult: $50.00, Long Consult: $72.00, Extra Long Consult: $106.00
PRIVACY AND MEDICAL RECORDS
Your medical record is a confidential document. It is practice policy to maintain the security of all personal health information at all times, and to ensure that this information is only available to authorised members of staff. The practice adheres to the National Privacy Principles.
Our practice is committed to Preventive Care and uses a Recall and Reminder system to ensure this occurs. Please ensure that your mobile number and email are always updated.
If you do not wish to be a part of this system, please let your Doctor or reception staff know.
In the event of an Emergency please call 000 (112 from any mobile device) or present to your nearest Hospital Emergency Department.
For After Hours Service you may call:
Wollongong Radio Doctor (02)4228 5522
After Hours GP Helpline (Health Direct) 1800 022 222
We are registered with the Telephone Interpreter Service for patients requiring an interpreter. Please advise reception staff when you book your appointment that an interpreter is required.
We are dedicated to providing quality and holistic service to our patients and value your feedback. Please complete our feedback questionnaire that is available at the front desk. We strive to continually improve our service and encourage you to let us know if you are unhappy with any aspect of your care. You can do this by discussing it with your GP or the practice manager or reception staff. Alternatively you can email us on firstname.lastname@example.org
You may also contact the Health Care Complaints Commission, Locked Bag 18, Strawberry Hills NSW 2012.
Practice Manager – Kelley Shepherd
Administration Staff – Kay, Jenny, Rachael, Casey, Nerida, Megan, Angela, Karen, Gemma
Nursing – Marilien, Tracey, Bronwyn, Toyah