Patient Infromation

Committed to Your Health, Every Step of the Way

APPOINTMENTS

For continuity of care please request your regular GP when making an appointment.

Our doctors will do their best to stay on time, but they may run late due to complicated cases or sick patients so we ask for your patience and understanding if they are late for your scheduled appointment. If you require a longer appointment (multiple issues or complex problem) please advise reception staff when booking.You are welcome to ring ahead to discuss if they are on time.

You can book your appointment via phone or an online booking system called Hotdoc. This can be downloaded on your computer , iPad/tablet, smartphone or Android phone.

Our staff will contact. please make an appointment with your GP at the time of your test for a follow-up appointment for the result to avoid disappointment.

If you are a New Patient to the practice, please arrive 10 minutes before your appointment to fill out your new patient information OR you may be able to fill this out online using the like provided to you via Hotdocs in your text message reminders. If you are unable to complete the online form you may wish to download our form below and email it to the practice 24 hours prior to your appointment.

We are open Monday – Friday 8-6pm and Saturdays 8-1pm.

TEST RESULTS

Please allow at least 2 days for Pathology and Radiology results to be processed and checked by your Doctor.

It is our practice policy that all test results that are not normal are followed up with a scheduled appointment with your GP. Our staff will contact you to book the appointment depending on the urgency of the result.

REPEAT SCRIPTS AND REFERRALS

If you need a repeat prescription or referral, you can book an appointment with one of our GPs.
For regular patients of our practice, selected medications and referral requests may also be made through the HotDoc Quick Consult option.

Please note:

  • Fees apply for all requests.
  • Only certain medications are available through Quick Consult.
  • More information is available directly on HotDoc when you submit your request.

OUR FEES

FMP Medical Practice is not a bulk-billing Practice.

Standard consultation fees vary with the length, complexity, and type of consultation. Standard fees apply to telephone/telehealth consultations.

Fees are payable at the time of consultation by cash, EFTPOS or credit card (we do not accept American Express or Diners Club).

Your claim can be electronically transmitted to Medicare automatically so that your Medicare rebate can be directly deposited into your bank account if you have previously registered your bank details with Medicare.

Please refer to the links below for fee information specific to each site

RECALLS/REMINDERS

FMP is committed to providing preventative health care and participates in government reminder systems and registers.

If you aren’t receiving SMS reminders from the practice and would like to, please inform reception and ensure they have your current mobile telephone number and official consent.

If you no longer wish to participate in our reminder system please discuss this with our reception staff or your doctor.

EMERGENCY/AFTER HOURS

In the event of an Emergency please call 000 (112 from any mobile device) or present to your nearest Hospital Emergency Department.

For After Hours Service you may call:

  • Wollongong Radio Doctor (02)4228 5522
  • After Hours GP Helpline (Health Direct) 1800 022 222

We are registered with the Telephone Interpreter Service for patients requiring an interpreter. Please advise reception staff when you book your appointment that an interpreter is required.

FEEDBACK

We are dedicated to providing quality and holistic service to our patients and value your
feedback. Please complete our feedback questionnaire that is available at the front desk. We
strive to continually improve our service and encourage you to let us know if you are
unhappy with any aspect of your care. You can do this by discussing it with your GP or the
practice manager.

Alternatively, you can contact our reception team for our practice email address, to send through your concerns.

You may also contact the Health Care Complaints Commission, Locked Bag 18, Strawberry
Hills NSW 2012.

SUPPORT STAFF

Kelly

Practice Manager

Amerjeet
Julie
Rachael
Zoe
Samantha
Audrey
Charli
Elora
Jenny
Macey
Mara
Ruby
Rhea
Sebastion
Our Nursing Staff
Marilein
Bronwyn
Toyah
Bianca
Jess
Brooke

Book Your Appointment At One of our Practices

Wollongong

(02) 4258 8777 | 419 Crown Street

(02) 4258 8777 | 419 Crown Street

Towradgi

(02) 4288 2060 | 437 Princes Highway

(02) 4288 2060 | 437 Princes Highway

Woonona

(02) 4264 1100 | 381 Princes Highway

(02) 4264 1100 | 381 Princes Highway

Wollongong

(02) 4258 8777 | 419 Crown Street

Towradgi

(02) 4288 2060 | 437 Princes Highway

Woonona

(02) 4264 1100 | 381 Princes Highway